Terms & Conditions

General

By placing an order with Maison Kachain, you agree to these terms and conditions. All products are handmade and may have slight variations.

Orders & Payment

Orders are confirmed upon payment receipt. PromptPay and bank transfer payments must be completed within 48 hours. Prices are in Thai Baht and include VAT where applicable.

Shipping

Standard delivery within Thailand takes 3-5 business days. Complimentary shipping on orders over ฿2,500.

Returns

We accept returns within 14 days of delivery for unused, undamaged items in original packaging. Contact hello@kaachain.com with your order number.

Refunds

Refunds are processed within 7 business days to the original payment method.